The introduction of automated systems, such as body-cams and automated background check systems, was supposed to restore the legitimacy of policing agencies among U.S. citizens. However, it remains unclear how representation impacts citizens' attitudes towards agencies when technology produces discriminatory outcomes, despite a growing body of research on this relationship.
This presentation examines the theoretical and empirical effects of uncivil behavior by citizens on individual and organizational outcomes at the local government level. Citizen incivility exacts a psychological and emotional toll on employees, increasing stress, decreasing job satisfaction, and sparking higher turnover intentions. Additionally, the presentation will theorize how these individual impacts can lead to broader organizational challenges, such as more conflict in citizen interactions and reduced service quality.
The discourse surrounding cultural responsiveness in program evaluation has increased markedly in recent years. Although we have a sense of approaches that guide evaluators on how they should attend to culture, diversity, equity, and inclusion, there has been little empirical research examining culturally responsive and equity-focused evaluation in practice.